Frequently Asked Questions
Sweetening your life without the sugar.
Are ChocZero products keto-friendly?
Yes, all our products are keto-friendly. We use monk fruit as a natural sweetener and avoid added sugar or sugar alcohols like maltitol, making our chocolates low in net carbs.
How do you prevent chocolate from melting during shipping?
During warmer months, we use insulated packaging and cold packs to ensure your chocolate arrives in perfect condition. We also recommend monitoring tracking to bring your package inside immediately upon delivery.
What is your return policy on food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please reach out to our support team within 7 days for a replacement or refund.
Do your products contain soy or GMOs?
No, ChocZero products are strictly soy-free and non-GMO. We prioritize clean ingredients to provide the highest quality sugar-free treats.
Are your chocolate products gluten-free?
Most of our products are naturally gluten-free; however, they are produced in a facility that may process wheat. Please check the specific ingredient list on each product page for detailed allergen information.
How should I store my ChocZero chocolate?
For the best experience, store your chocolate in a cool, dry place between 60-70°F. Avoid refrigeration if possible, as it can cause condensation and affect the texture.